AGREEMENT for SINGING LESSONS – SARA WALLANDER-ROSS

VERSION 01 Last amended 14 March 2026

ILLNESS POLICY
Online lessons - if a student is unwell but able to sing without pain, they should attend the lesson.
Face-to-face lessons - Students are under no circumstances allowed to attend face-to-face lessons when unwell, however slight. If a student has, or thinks they are coming down with Covid, flu, a cough or cold or anything that might be contagious or has been in contact with anybody who has tested positive for Covid or with any unwell person, the lesson must be changed to an online format. Short notice is acceptable when it concerns illness, preferably by text. If in doubt, please contact me prior to the lesson to discuss.

If you have had Covid, do not come to a face-to-face lesson until you test negative. If you have had any other contagious illness, please wait until all symptoms are gone before coming for a face-to-face lesson.

If a student comes to a face-to-face lesson and I deem that he/she is unwell, or if the student says they feel poorly, I shall send that student home immediately and charge for the lesson. This is irrelevant of whether the student can sing or not. If it happens twice, I shall discontinue lessons with that student. Therefore, if you are unwell but feel well enough to sing, please let me know and we shall revert to Zoom. I keep to these rules strictly and make no exceptions.

CANCELLATION POLICY
- In person lesson cancelled due to illness severe enough to prohibit changing to online format (student unable to sing) - no charge. - - - Online lesson cancelled due to student being unable to sing - no charge.
- No-show – lesson charged in full.
- 48 hours’ advance notice required for cancellations or changes.
- Late cancellation i.e. within 48 hours of scheduled time for other reasons than illness – lesson charged in full.

PAYMENT
The charge is £60/hr, payable either for individual lessons or batches of lessons. Payment is by bank transfer for online lessons and either bank transfer or cash for face-to-face lessons. Bank transfer payment is due prior to the lesson. If a lesson has not been paid for by the commencement of a lesson, S W-R reserves the right to withhold tuition. Cheques are not accepted.
Lessons may be booked and paid for in batches (number to be agreed between us). Payment for the entire package of lessons must be made in full at the time of booking and prior to the commencement of the first lesson. Please see clause 7 for cancellation rights.

CONSULTATION LESSONS
The initial lesson is a chargeable consultation lesson. Both parties are allowed to discontinue the tuition after such a lesson for any reason. Payment terms are as specified above.

ONLINE LESSONS
The Student is responsible for using adequate technical equipment when engaging in online tuition. Any technical issues of any kind resulting in delay or non-delivery of tuition will not be made up for in time.

COMMUNICATION WITH S W-R
You agree to communicate with S W-R via email or text. Phone calls can be made by mutual prior agreement.
You agree that under no circumstances shall you engage in threatening, offensive, insulting, sexist or derogatory language, or physically abusive behaviour. Neither shall you come to S W-R’s premises without a prior booking. Any behaviour of the above nature or any other negative nature, such as stalking, as perceived by S W-R, shall result in an immediate termination of the tuition and appropriate action taken, including reporting to the relevant authorities. Any fees outstanding at the point of termination remain payable.

CONSUMER CONTRACT REGULATIONS 2013 - COOLING OFF PERIOD
​According to Consumer Contract Regulations 2013, a consumer has the right to cancel a contract entered into online or at a distance within 14 days of agreement. Therefore, the initial lesson/s booked via digital communication or in an online lesson can be cancelled for any reason within 14 days of booking, either by email/or contact form or by filling in the cancellation form below. Should, however, any lessons take place on the request of the Student within 14 days of booking and prior to the 14 day cancellation deadline, any fees paid for lessons given will be retained by S W-R. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. If you cancel your initial booking, we will reimburse all payments received from you in relation to the Agreement within 14 days after the date on which we were informed about your decision to cancel this Agreement. Lessons booked after the cooling off period can be cancelled or changed according to the separate cancellation policy in clause 2. Please note that no refunds, in full or partial, will be given after tuition has been provided, except as required by law. Should a cancellation be requested within 14 days of booking, prior to the tuition date but after any work such as admin, sourcing of repertoire, or learning new repertoire specifically for the lesson etc. has been done by S W-R, an appropriate sum will be deducted from the refund.
Batches of lessons paid for in advance may be cancelled according to the 14 day cooling off period (initial batch only). Any lessons from the batch taken within 14 days and prior to cancellation will have to be paid for. Any unused lessons remaining will be refunded. Except for lessons cancelled in accordance to the cooling off period or the cancellation policy, no other refunds will be given for any reason (included for unused lessons in a package) except as required by law. Al subsequent batches booked shall be subject to these Terms.

BELONGINGS
You are responsible for your belongings that you bring to a lesson (bicycles and cars included), and S W-R takes no responsibility for any belongings whilst you are in the lesson.

S W-R’S DUTIES
S W-R shall provide the lessons with reasonable care and skill. Other than this, all warranties and representations are excluded to the fullest extent permitted by law. S W-R does not guarantee any particular results, improvements or outcomes.

INTELLECTUAL PROPERTY/COPYRIGHT AND RECORDING OF LESSONS
S W-R is the owner or the licensee of all Intellectual Property Rights and all other rights in the materials and content that she might provide within the Sessions and nothing in this agreement or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in such material or content to you or to any other person. You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials used in the Sessions. This includes any audio or video, teaching concepts, methods or expressions.
Should a Student wish to record a lesson, permission must be sought in advance and is given only at S W-R’s discretion. Should permission be given, it will only cover a student’s personal use and at no point is transmission on the internet (e.g. Youtube, Instagram, Facebook etc.), or any commercial use allowed. Recording a lesson in stealth will result in a Student having access to tuition immediately and permanently revoked. This clause 10 shall survive the termination of this Agreement.

PRICE ADJUSTMENT
S W-R reserves the right to review and adjust the fees on an annual basis at her discretion, provided that the student is given written or verbal notice of any such increase at least 30 days prior to the effective date of the new fees.
In the event that S W-R implements such a discretionary price increase as outlined above, the student shall have the right to terminate this Agreement without penalty by providing written or verbal notice to S W-R within 14 days of receiving notification of the price increase. The notice of termination must specify that it is being issued in response to the price increase. Upon termination, the student shall be liable only for payment of services rendered up to the effective date of termination. Any outstanding fees for services provided prior to the termination date shall be payable in accordance with the terms of this Agreement.

TERMINATION
Either party can terminate the lessons for any reason at any point. Should termination occur within 48 hours of a booked lesson, the lesson must be paid for, even it it remains unused.

LIMITATION OF LIABILITY
Nothing in this Agreement shall limit S W-R’s liability for death or personal injury caused by her negligence or for her fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited. S W-R’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement shall in all circumstances be limited to the total price paid by you for the Sessions in the last 12 months prior to the circumstance giving rise to the claim.
If S W-R is prevented from or delayed in performing her obligations by your act or omission, or by any circumstance outside of her control, she shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay. The provisions of this clause 13 shall survive termination of this agreement.

FORCE MAJEURE/CIRCUMSTANCES BEYOND SW-R’S CONTROL
S W-R shall not be in breach of this agreement, nor liable for any failure or delay in performance of any obligations under this agreement arising from or attributable to acts, events, omissions, illness or accidents beyond her reasonable control.

DATA PROTECTION
You acknowledge that your personal data will be processed by and on behalf of S W-R as part of her providing you with the Services. She will use and process your personal data in accordance with the Privacy Notice. www.sara-wallander.com/privacy-policy

THIRD PARTY RIGHTS
A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under this agreement are not subject to the consent of any person that is not a party to this agreement.

SEVERANCE
If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, that term will (to that extent only) be ‘severed’ from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

GOVERNING LAW AND JURISDICTION
This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).

GENERAL INFORMATION
S W-R provides singing lessons/vocal coaching. Lessons shall take place online or face-to-face in S W-R’s teaching studio.
Tuition includes technical exercises and scales, as well as potential repertoire chosen either by S W-R specifically for the Student or by the Student himself /herself, and agreed by S W-R. Scales and exercises will form the basis of the lessons and might for an indeterminate period of time be the only teaching mode, if suitable. Lessons may also include language/pronunciation coaching, musical interpretation, discussions of orchestrations (opera, oratorio, orchestral songs), or piano writing (art song), operatic role preparation, guidance regarding stage fright, audition and performance preparation, and general vocal hygiene, as deemed suitable and needed. Not at any point is any improvement or the attainment of particular goals such as successful audition results, concert or operatic performances or any specific grade levels guaranteed by S W-R. Such outcomes are the sole responsibility of the individual Student. The services are at no point and in no situation guaranteed to meet individual expectations held by Students, or any such associated outcomes. S W-R reserves the right to deny tuition at any point and for any reason.

MODEL CANCELLATION FORM
To Sara Wallander-Ross
I/we* hereby give notice that I/we* cancel my/our* contract of sale for the supply of the following services: [* delete as appropriate]
………………………………………………………………………………………………………………………………………
Ordered on ……………………………………………………… Name of consumer ………………………………………………………
Address of consumer ………………………………………. Signature of consumer………………………………………………….
Date …………………………………………………………………